Refund policy

Return and Refund Policy

1. Return and refund conditions
- Products must be returned in their original, unused and undamaged condition.
- Requests for returns and refunds must be made within 30 days of the date of purchase.
- Items must be accompanied by proof of purchase, such as a receipt or invoice.

2. Refund policy
- Refunds will be made via the same method of payment used for the original purchase.
- If the original method of payment is not available, a credit will be issued to the customer's account.

3. Returns and refunds procedure
- Customers must contact our customer service department to initiate a return and refund request.
- Requests can be made by telephone, e-mail or by completing the returns request form available on our website.
- Please provide order details, including order number, item description and reason for return and refund.

4. Processing returns and refunds
- Once the return and refund request has been approved, we will provide you with instructions for returning the product.
- Upon receipt and inspection of the returned product, we will endeavor to process the refund within 7 business days.
- Refunds may take up to [X] additional days to appear on the customer's account depending on the payment method used.

5. Exceptions
- Personalized products are not eligible for returns and refunds, except in the case of a manufacturing defect or error on our part.
- Sale or clearance items are considered final sales and are non-refundable, unless damaged or defective.

6. Return costs :
- Return shipping costs are at the customer's expense, except in the case of an error on our part or a defective product.
- Please retain the receipt or proof of shipment for returns, as we are not responsible for items lost or damaged during return shipment.